We'll be away from 28th till 31st Oct, and will be back on 1st Nov. Sorry for any inconvenience caused!

FAQ

1. Can I request for a special order/customize a bouquet?

Yes, of course! We will be more than happy to assist you with customizing the bouquet to your liking. Do write in to us at contact@goldentulipsatelier.com or contact us at 90674398. 

2. How many days do I have to make my order in advance?

A minimum of 2 days in advance is needed so that we can source for the freshest flowers which meet our expected quality for your floral needs. Otherwise, please feel free to contact us at 90674398 with your urgent enquiries. 

3. Will my order turn out to be exactly the same as pictured on your website?

No. This is because each flower is unique in its own way, and is subject to availability when your order has been placed. If unavailable, we will replace the flower with something else that will complement the bouquet, sticking to its preferred color theme. Rest assure that your bouquet will still turn out gorgeous!

4. What if my order date/time is wrong and I didn't change the date in time?

Please double check that every single detail is correct prior to making payment. If anything, please feel free to contact us at 90674398. However, no changes can be made 24 hours before the date/time of delivery. Do note that there will be absolutely no refunds/exchanges if this happens.

5. Can you deliver my order before I make payment?

No, we are unable to do so. Do note that payment has to be made within 3 hours after you have placed your order. Failure to do so will result in a canceled order. We sincerely apologize for any inconvenience caused. 

6. Can I make special requests for my delivery?

Yes, you may. However, your request is subject to availability, and you will have to text us at 90674398 or email us at contact@goldentulipsatelier.com, to see if we can work something out together. 

7. What if I clicked on the wrong delivery fee option?

We will try our best to take note if this happens and contact you after. However, kindly contact us asap if you could, so that we can make the necessary amendments which may/may not require a top up fee.

Do note that any notifications not made within the 12 hour time period before your delivery time will result in your order being cancelled, and a refund of 60% will be made. 

Eg. Delivery time and date: 25th July, 10.30am-1pm to Tuas = $25
Notifications should be made latest by 10.30pm on 24th July. 

We strongly advise our customers to double check that all details are correct before checking out and once again when you receive a confirmation email from us. 

8. What are your delivery charges?

We currently only do delivery for orders that are $45 & above.

Here are the respective rates:

  • $18 for areas out of Changi/Jurong/Punggol/Sembawang/Tampines/Woodlands/Yishun
  • $28 for areas in Changi/Jurong/Punggol/Sembawang/Tampines/Woodlands/Yishun
  • $35 for areas in Tuas/Sentosa

For orders above $120, you are entitled to free delivery to areas out of Changi/Jurong/Punggol/Sembawang/Tampines/Woodlands/Yishun

If your order really requires delivery, please do not hesitate to text us at 90674398/email us at contact@goldentulipsatelier.com with your enquiry and we'll try our best to help! 

9. How do I make payment?

Currently, we only accept payments made via Paypal, POSB/DBS and OCBC bank-transfers. Paylah! and Paynow works fine too, do contact us for the number to do the transaction to. 

For all ATM payments, we will require a clear snapshot of the ATM receipt.
No refunds will be done in the event that the ATM snapshot cannot be produced. Golden Tulips Atelier reserves all rights to reject any orders without these details.

In order to secure your purchase, you must provide us with your payment details within 3 hours.
Failure to make payment on time will result in a canceled order. Please feel free to contact us at 90674398 if you are unable to make payment within the time limit.

Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s).
Item(s) is/are only secured upon submission of payment.

Our bank account details for bank-transfers:
POSB Savings Account: 438-44496-3
OCBC e-Savings Account: 582183778001

Our Paypal E-mail account:
goldentulipsatelier@gmail.com

Once you have made payment, kindly submit the following information to contact@goldentulipsatelier.com or text/Whatsapp us at 90674398 to complete the bank-transfer:

Name:
Order Number:
i-Banking Initials:
Bank Name:
Transaction Number:
Amount:
(Attached picture)

10. Order cancellations

Requests for order cancellations can be done via texting 90674398 or email at contact@goldentulipsatelier.com. The refund amount is according to how early the request is sent in:

  • At least 2 days before the pickup/delivery day: 80% refund of the total amount
  • At least 1 day before the pickup/delivery day: 60% refund of the total amount
  • Cancellation on the day itself, whether at midnight or in the day or evening: no refunds will be done

Refunds will be done either via store credit, Paypal or bank transfer.

11. Are the flower prices standardized throughout the year?

It is, most of the time. However, there will be a price surge during festive seasons such as Valentine's Day and Christmas Day accordingly.